Support Policy
Last updated: November 30, 2021
About this Support Policy
This Support Policy describes what support you can expect from us in regards to Thebigleaguecaps.co.uk.
If you have questions about this Support Policy or do not agree with it, please Contact Us before using the Website. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes. This Support Policy is effective from 31 March 2021.
By using any part of the Website or providing personal information to us, you consent to us processing it as set out in this Support Policy.
What Our Support Service Covers
We only support our Services, sold on Thebigleaguecaps.co.uk. Our Support Service includes assistance with Packages and Merchendise purchased through Thebigleaguecaps.co.uk website, and use. If you need help with Packages or Merchandised purchased through Thebigleaguecaps.co.uk please first check the relevant FAQs. Your question might have been answered already. If it hasn’t, please submit a ticket to support@thebigleaguecaps.co.uk.
Packages
We will endeavour to assist you should any problems arise from purchases made on Thebigleaguecaps.co.uk Website as quickly as possible after they are brought to our attention. We will also try to provide a solution via our Helpdesk. If you think you have found a problem or bug, please let us know. Our aim is to ensure your satisfaction with our Services and leave you with only one problem, how best you should spend your time with us.
What Our Support Service Does Not Cover
Our Support Service does not cover Services supplied by Third Parties who are not our Resellers. We may require you to cancel any Services supplied by Third Parties that conflict with Services supplied by Thebigleaguecaps.co.uk before we are able to assist you.
Product Support Channels
We provide Support Services through our Helpdesk – this can be Live Chat or Email based support. We do not consistently provide our Support Service through any other channel (including, but not limited to Facebook, Instagram, or over the phone) at this time.
You need to submit a ticket using the Helpdesk to take advantage of our Support Service. Depending on the product, you might be offered a live chat option. In both cases, please bear in mind what we do support when submitting your ticket. We may ask you to send us screen shots if we need them to assist you – if you do, please follow our documentation about how to pass the details to us securely. Our Helpdesk tickets, and information you share with us through these Helpdesk tickets, are confidential. Only you and our support team will see your ticket.
General Information
If you would like to contact us regarding account-related issues or pre-sales questions, use our Contact Form. We will respond to you as soon as possible.
Incorporation by reference
This Support Policy incorporates the following provisions and their subordinate provisions of the Terms by reference:
- Interpreting these Use Terms
- Support Service
- Passwords and Account Security
- Your Privacy
- Warranties
- Liability
- Documents and Notices
The provisions incorporated into this Support Policy from the Terms must be read as being applicable to this Support Policy, to the extent doing so does not materially change their meaning. To the extent, the provisions of this Support Policy conflict with the Terms, the provisions of this Support Policy will prevail to the extent of the conflict.
Supplementary Glossary
“Electronic Communications” means any text, voice, sound, image, or video message sent over an electronic communications network that can be stored in the network or in the recipient’s terminal equipment until it is collected by the recipient or on the recipient’s behalf;
“Helpdesk” means the Support Service interface on our Website, accessible at https://www.thebigleaguecaps.co.uk/support;
“Support Policy” means this support policy, as amended from time to time;
“Terms” means the Thebigleaguecaps.co.uk Website Use Terms located at https://www.thebigleaguecaps.co.uk/terms
